Our Return Policy
Volume 109 Scented Candle Co., carefully inspects all products prior to shipping. We take pride in our products and our goal is for you to enjoy our candles just as much as we enjoy making them. And this goal can only be achieved if you receive the product in the condition that you expect. Our rigorous inspection process guarantees that only the finest candles arrive at your doorstep, embodying our commitment to perfection.
Should your candle encounter any travel woes, rest assured, we're just a photographic message away, ready to replace or refund with the utmost expediency within 7 days of notice or delivery. In the event, that your package is damaged during shipping, please contact us within 10 days of your items being delivered at info@vol109.com.
Luxuriate in peace of mind with our hassle-free return policy for any unused treasures, reflecting our genuine desire for your absolute satisfaction. Immerse yourself in the distinguished essence of Volume 109 Scented Candles, where each flicker ignites the promise of a more enchanting world.
Due to the nature of our products, used candles cannot be returned or refunded. You may return your unused product within 10 days of purchase. The buyer is responsible for shipping costs on all returned items.